Logistics Quality Management at PLISCHKA

PLISCHKA relies on a process-oriented quality management system for moving and logistics. A process-oriented approach means that important work steps are documented in detail and potential problems are described along with proposed solutions. Our quality management system for logistics and administration supports operational business activities by processing incoming orders according to specific guidelines. This in turn simplifies order processing overall.

Professional Quality Management for Logistics and Moving

Quality management plays a central role within the company and is brought to life by all employees. At PLISCHKA, our quality assurance officers coordinate quality management tasks. In their role, they are significantly involved in ensuring we successfully pass the annual audits for our "DIN EN ISO 9001:2008" certification as well as other certificates — and have done so since 1997. Every employee is encouraged to contribute to achieving the set quality objectives and to implement them in daily operations in line with company principles.

PLISCHKA bases its quality management system on the PDCA model:

PLISCHKA operates according to the quality assurance standards of the AMÖ:

As a certified member of the Federal Association of Furniture Forwarders and Logistics (AMÖ e.V.), our service offering is characterized by modern transportation and moving logistics, individual solutions, secure processes, quality, and reliability.

Furthermore, the 10 points of the AMÖ forwarder’s quality assurance are central to the working methods of our skilled staff.

The AMÖ forwarder commits to the following working principles:

• To act according to the principles and rules of a prudent businessman.
• To prepare a clear and detailed offer.
• To provide thorough and comprehensive advice and include a service description as part of the moving contract.
• To provide detailed information about insurance and liability regulations.
• To cover liability and insurance to protect the customer with authorized insurers.
• To employ skilled personnel as moving consultants, transport supervisors, packers, and for agreed-upon craftsman services.
• To use environmentally friendly packaging materials.
• To use vehicles specially equipped and fitted for transporting furniture and that meet current safety standards.
• To provide suitable and secure furniture storage facilities and parking spaces for vehicles.
• To create correct and verifiable invoices.

With this, we ensure that processes, procedures, and legal requirements are centrally managed and consistently enforced.

This consistent and compliant application and enforcement of quality standards in moving, storage, and craft services ensures the delivery of all moving services at high quality and with economic benefits for all our customers.